Welcome Back Protocol

Now that phase 3 of Lockdown is coming closer we are coming back, not like normal, but a new normal. 

The whole team at THE WHALE'S TAIL , have been working hard to ensure a warm welcome and a safe comfortable dining experience for all our guests from Thursday 2nd July.

We have reduced our table lay out and customers seating by 40% to ensure that you have a more comfortable dining experience, while offering safe distance dining between other guests. 

We are fortunate to have an easily cleanable modern space, with high ceilings and an efficient air exchange system. 

In addition, we have available an optional outdoor dining area and table service for all drinks. 

At THE WHALE'S TAIL, we take great pride in our existing cleaning, safety and hygiene standards, we, however, recognize that customer confidence and trust in our hospitality experiences are more important now than ever, we have added a number of new and important protocols:

• THE WHALE'S TAIL will engage dedicated and highly trained staff to constantly clean surfaces and touch points with increased frequency and will have dedicated cleaning persons on duty daily.
• Hand hygiene remains extremely important. 
• Safe and easy-to-use hand sanitizer stations will be located on arrival and throughout the restaurant for your convenience.
• At all times, a lead team representative will be on duty to make sure protocols are strictly adhered to at both the front and back of the house to ensure the safety and wellbeing of colleagues and guests.

Additional Covid-19 measures that THE WHALES TAIL is introducing as part of our 

Welcome Back Protocols:

• For the duration of phase 3 of the governments roadmap (until July 20th, subject to change), table sizes will be restricted to parties of six guests. The exception will be for same house family dining which we will endeavour to cater for within a separate section of the restaurant.
• Cash-free methods of payments are available and encouraged.

In consultation with our amazing team we have introduced the following staff measures:

• Daily Temperature and Health checks for staff.
• Separate staff entry and exit points. 
• New kitchen traffic flows and procedures to protect our team and guests.
• Ongoing internal and external training on new and updated policies and protocols.
• This includes use of face protection by our kitchen team together with regular hand washing at a maximum of 15 minute intervals.

THE WHALE'S TAIL restaurant is committed to providing the safest environment possible, while maintaining your hospitality experience at the forefront of everything we do. 

We are looking forward to opening again and when we do we will be back with an enhanced menu for inside, Alfresco dining on the plaza and a revised take away menu.

With all these changes, one thing will never change - our friendly professional Hospitality and that Whales Tail taste.